Our warranties cover structural damage for rattan garden furniture. However, rust or fading is not covered under warranty. The warranty does not cover natural wear and tear. Garden furniture cushions and glass are only covered under warranty if they have arrived damaged. If these items have arrived damaged, we may replace them if you inform us within 14 days of delivery. After this time, the warranty will not cover these items.
The following is covered by the warranty, provided it's within our terms:
- Structural damage is covered if it arrives damaged or if the structural damage has not been caused by misuse of the product. If the damage occurs within the warranty period, then the item will be replaced.
The following is not covered by warranty for Rathwood Furniture, regardless of warranty length:
- Wear and tear occurs on all furniture and garden furniture is no different. Rathwood maintains the right to determine what is classed as natural wear and tear. This will not be covered under any guarantee.
- Rattan naturally sags during warmer weather, and due to its pliable nature, it should return to normal. However, the rattan can melt under certain conditions, such as from external, extreme heat sources or magnification during warmer weather. Melted rattan isn't covered under any guarantee, and we always recommend using coasters for your glassware when using our rattan dining tables. We recommend using protective covers when sets are not in use.
- Fading, discolouration, stains, or other damage reported to us more than 14 days after delivery is not covered.
- Flaking framework does not reflect or affect the quality of the product and is purely aesthetic, therefore this isn’t covered by warranty.
- If the rattan is scuffed, having been pulled down and showing the staples, is often from the general use of the set. This does not effect the structural integrity of the set and therefore isn’t covered under the warranty.
Rathwood reserves the right to decide whether a replacement or compensation is applicable in various instances.